This privacy policy outlines how Lilley And Skinner® uses and protects any personal data that you provide to us when you use this website, purchase our products, or interact with us in other ways.
Lilley And Skinner® is committed to ensuring that your privacy is protected. Any information that you provide will only be used in accordance with this privacy policy.
Who We Are
Lilley And Skinner® is a heritage British footwear brand with over 150 years of shoemaking expertise. We design and retail:
- Women’s shoes
- Women’s boots
- Women’s sandals
- Women’s accessories
Lilley And Skinner® is a trading name of Lilley & Skinner Footwear Ltd. Our registered office address is:
Lilley & Skinner Footwear Ltd
Skinner House
Westgate Street
Gloucester
GL1 2NW
How We Collect Information
We collect personal information from you in the following ways:
- Direct interactions – You may provide personal data when you purchase products, contact us with inquiries, request information, sign up for our newsletter, enter competitions, or interact with us in stores.
- Automated technologies – As you use our website, we may automatically collect technical data about your browsing actions and patterns. We collect this data through cookies, web server logs and other similar technologies.
- Third parties – We may receive personal data about you from various third parties such as analytics providers, advertising networks, payment processors and search information providers.
- Contact, Financial and Transaction Data – This includes billing addresses, delivery addresses, email addresses and telephone numbers, bank account and payment card details.
- Technical Data – This includes internet protocol (IP) address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access our website.
- Profile and Usage Data – This includes enquiries submitted, orders placed, your interests, preferences, feedback and survey responses.
- Marketing and Communications Data – This includes your preferences for receiving marketing information and communications from us.
We do not collect any special categories of personal data about you (racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, sexual orientation). Nor do we collect any criminal conviction and offences data.
How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- To fulfil a contract – When you place an order, a contract is formed between you and us. To carry out this contract, we need to process and deliver your order.
- Legitimate business interests – To grow and develop our business, we analyse sales patterns, customer demographics and website interactions. This helps us strategically develop and tailor our brand.
- Legal compliance – We may process your data to comply with legal requirements like tax laws.
- Marketing – Where you’ve consented, we may send you information about new collections, sales or offers by email or text. You can opt-out anytime.
- Newsletters – If you sign up for our newsletter, we will use your email address to send you regular emails with brand news and offers. You can opt-out anytime.
- Cookies – We use necessary cookies to make our website usable. We use analytics cookies to understand how our website is performing and how users interact with it.
Who We Share Your Data With
We only share your data with trusted third parties who enable or enhance our services, including:
- IT companies who support our website and business systems.
- Logistics companies who deliver our products to you.
- Marketing platforms who help us manage communications like emails and SMS.
- Social media platforms who enable us to contact you or tailor ads through them.
- Payment service providers who enable us to take online payments.
- Analytics providers who give us valuable insights into how users interact with our website.
- Advertising partners who help display relevant online ads to you.
We may also share your data if required to do so by law (for example, to comply with a court order).
How We Keep Your Data Safe
We use administrative, technical, and physical safeguards to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, and alteration.
We aim to protect your personal information and keep it confidential. Access is limited to authorized employees who need it to carry out legitimate business functions.
How Long We Retain Your Data
We will only retain your personal data for as long as reasonably necessary for the purposes outlined in this policy, and to comply with our legal obligations. This may involve keeping some types of information for up to 10 years.
In some circumstances we may anonymize your personal data (so it can no longer be associated with you) for statistical purposes. We reserve the right to use anonymized data indefinitely without further notice to you.
International Data Transfers
We do not transfer your personal data outside the UK or European Economic Area.
Your Data Rights and Choices
You have the following data rights:
- To access – You can request copies of your personal information in our custody and control.
- To rectify – You can ask us to update or correct incomplete or inaccurate personal information.
- To erase – You can request that we delete your personal information, subject to certain exceptions.
- To restrict – You can ask us to halt the processing of your personal information.
- To object – You can object to the processing of your personal information under certain rules.
- To portability – You can ask us to port or transfer your personal information to a third party.
- To not be subject to automated decision making – You can ask not to be subject to a decision based solely on automated processing of your personal information.
In addition, where our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Note that this will not affect the lawfulness of processing based on your prior consent.
Most of the above rights are subject to limitations and exceptions. We will honour your requests unless we have a lawful reason not to do so.
If you have questions or concerns about how your personal information has been used, please contact our Data Protection Officer at the address provided above.
If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
Cookie Policy
Our website uses essential cookies to make our site work. We also use analytics cookies to help us analyze traffic and improve your browsing experience.
You can enable or disable non-essential cookies through your browser settings. By using our website with your browser set to allow cookies, you consent to our use of cookies as described in this policy.
See our Cookie Policy page for the full details on the cookies we use.
How to Contact Us
If you have any questions about this privacy policy or your data rights, please contact our Data Protection Officer by email or regular mail:
Email: [email protected]
Mail:
Data Protection Officer
Lilley & Skinner Footwear Ltd
Skinner House
Westgate Street
Gloucester
GL1 2NW
Changes to this Policy
We may change this privacy policy from time to time. Any significant updates will be notified on our website or sent by email. We encourage you to check back periodically to stay up to date on how we protect and use your information.
This policy was last updated on 1st January 2023.
